Permanent Remote / Work-from-home / Full-Time
Graveyard Shift / Night Shift (at least 2 years of graveyard experience is a must)
Salary Range: 30,000 - 40,000 + HMO Benefits with Maxicare
Holidays and PTO Leaves
We are seeking a highly organized and proactive Property Management Assistant to support the day-to-day operations of our properties. This role involves tenant communication, maintenance coordination, rental processing, and ensuring smooth property management functions.
Responsibilities:
- Handle inbound calls, tenant inquiries, and mass email correspondence
- Communicate with tenants regarding lease renewals, property concerns, and maintenance requests
- Assist with new leads, schedule property showings, screen prospects, and process rental applications
- Conduct credit checks, prepare lease agreements, and ensure proper documentation
- Manage rent collection, payment options, arrears follow-ups, and maintain financial records
- Assist with legal procedures, including intake, agreements, and follow-ups
- Coordinate with vendors for property maintenance, landscaping, trash removal, and security services
- Investigate tenant complaints, lease violations, and disturbances to ensure compliance
- Collaborate with the property management team to develop advertising materials and marketing strategies
Qualifications:
- Experience in customer service, leasing, or property management preferred
- Familiarity with AppFolio or similar property management CRMs is highly preferred
- Strong communication, organizational, and problem-solving skills
- Ability to handle tenant issues with professionalism and confidentiality
- Proficiency in email management, lease documentation, and financial record-keeping
- Ability to multitask and work efficiently in a fast-paced environment
Requirements:
- Comfortable using time tracker tools like Time Doctor
- Highly motivated and organized
- Fluent in English - excellent written and verbal communication
- Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
- High-quality noise-canceling headset
- High-speed internet (50+ Mbps) with backup internet
- High-speed computer with a working webcam also must have a backup computer
- A quiet working environment free of outside noise (cars, animals, others working)