Description
StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our team members enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.
- Graveyard shift
- Permanent Remote Set-Up/Permanent WFH
- Salary Range: 30,000 - 40,000 pesos per month plus benefits and annual bonus eligibility + HMO Benefits
- We follow PH Holidays and provide PTO leave credits after 90 days of employment (Probationary Period)
Role Responsibilities: Customer Service Representative
- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think on your feet
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive attitude and a strong commitment to providing outstanding customer service
Qualifications
- Handle customer calls, emails, and chat inquiries promptly and professionally
- Resolve customer concerns efficiently
- Provide accurate information regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Collaborate with other departments to resolve complex customer issues
- Identify and escalate priority issues to the appropriate channels
Requirements
- Comfortable using time tracker tools like Time Doctor
- Highly motivated and organized
- Bachelors degree
- Fluent in English - excellent written and verbal communication
- Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
- High-quality noise-canceling headset
- High-speed internet (50+ Mbps) with backup internet
- High-speed computer with a working webcam also must have a backup computer
- A quiet working environment free of outside noise (cars, animals, others working)